FYI if you are looking for good customer service avoid Bluehost. The hosting service did not start out that way when someone near and dear to me, my partner in BuzzBroz.com our social media biz, started using them 10 years ago. But that’s another story today.
About 6 weeks ago Bluehost suggested Elizabeth upgrade her service with them, for a higher fee of course. She had already prepaid for a 5-year plan. And oh how the sales person at Bluehost promised it would improve her service. WRONG! Ever since the “upgrade” it’s been one problem after another, starting with all of her sites being black screen for two weeks after the ‘Upgrade.’
Now for another 2 weeks, the site for one of her lines of business, thank goodness not a client site, is forwarding to another website, rendering her income producing page useless and her customers scratching their heads. And no one at Bluehost can figure out why or how to fix it. She can’t even restore with a back up because her Bluehost dashboard is broken, too. Total fail of service and support.
Despite service that’s been so bad from Bluehost that it eventually brought Elizabeth, a tough vet with 17 years as master sergeant, to tears after 6 weeks of tech after tech fails that went in total circles after two hour calls that have now added up to a dozen hours of wasted time.
Clearly in this world of robo-service from the likes of Bluehost, Google, YouTube, Facebook and more, service is a forgotten word. No one in management has stepped up to help and now when she calls she is told that it’s being handled by a senior tech adviser but the “senior tech advisers don’t take calls.” Take heart, there are a few bright spots for good service on the web. GoDaddy and Vimeo are two.
How long until these good guys devolve into the bad service joke that is Bluehost’s circular “we cannot help you” brand service who can say? But long as they keep up good service, Godaddy and Vimeo will benefit from the vacuum left by the Bluehost bad service losers of the web.
Update, after a flurry of attempts and many more hours of Elizabeth’s time at service the pages remain a mess.